Returns policy

Return & Exchange Policy

Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. Claims deemed an error on Slavic Essence’s part are covered at our expense. 

Slavic Essence does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. 

Kindly note that it is best to contact Slavic Essence before returning any products. We do not refund orders for buyer’s remorse. 

Notification for EU consumers: 

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Therefore Slavic Essence reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.